Summary:
Support Owner – cPanel, Inc. – 2015 to 2016
Product Owner – cPanel, Inc. – 2014 to 2015
Technical Writer – cPanel, Inc. – 2013 to 2014
Support Owner – cPanel, Inc. – 2015 to 2016
Worked with stakeholders and a Kanban team to maintain a quick response time to critical issues and small projects.
Zombie Processes team:
- Documented, prioritized and assigned inbound bug reports and feature requests.
- Triaged issues to ensure critical issues were resolved.
- Documented processes and systems.
- Prioritized the Internal Development product backlogs.
Product Owner – cPanel, Inc. – 2014 to 2015
Worked with stakeholders and a Scrum development team to produce and maintain multiple projects.
Adjective Animal team:
- Prioritized bug reports, feature requests, and developer improvements.
- Worked with stakeholders to identify their needs.
- Coordinated with Product Owners of other development teams.
- Worked with stakeholders and development team to write accurate user stories.
- Worked with Technical Writer to identify documentation needs (internal and user facing).
- Documented release plans, product work flows and processes.
Technical Writer – cPanel, Inc. – 2013 to 2014
Worked with three Scrum development teams to document their products and perform multiple projects:
Adjective Animal team and Oprah’s Bees team:
- Initiated documentation processes for both teams.
- Documented REST APIs
- Worked with stakeholders and managers to create cross-departmental documentation processes.
- Created and began implementation of a plan to improve existing documentation, team efficiency, cross team knowledge, and public documentation.
EasyApache team:
- Worked with the development team to rewrite all of the EasyApache documentation.
- Relayed information for stakeholders via surveys, blog and forum posts, presentations and training.